How developing SMART targets helps us to identify capabilities

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To ensure quality in results, it is imperative that targets are formulated and set in an S.M.A.R.T. way!


  • Is the objective clear and precise?


  • Do you know how to measure it? Is it possible to see clearly whether the objective is achieved?

Action oriented

  • Do you really know what kind of an action is expected from you?


  • Do you think that your target is challenging enough but also achievable?

Time bound

  • Have clear timeframes for the achievement of the target been set?

Capabilities that you may like to advance?

  1. Healthcare Operations or whichever industry you perform at
  2. Industry Knowledge (Healthcare Regulations or any applicable industry norms)
  3. Product Knowledge
  4. Communication Skills
  5. Project Management Skills
  6. Facilitation Skills
  7. Team Building Skills
  8. Problem Solving Skills
  9. Understanding Contracts (Internal and/or External)
  10. Software Tools
  11. Quality Process (Order Fulfillment, Project Management Methodology)
  12. Product Functionality
  13. Difficult Communications

While Building your development plan

“Do s”

  • Stay realistic
  • Keep it simple.
  • Measure outcomes, not process

“Don’t s”

  • Fail to be flexible when flexibility makes better business sense.
  • Try to do too much, too fast.
  • Neglect your individual development plan; instead layer in emphasis on on-the-job developmental experiences, such as rotations and stretch assignments, as opposed to” off-the-job” formal training programs.
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